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Businiess name:
Bj's Restaurant & Brewhouse
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Review by:
citysearch c.
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Review content:
We were there with a party of approx. 8 people and were seated in the bar area. It was a very busy Saturday night. There were multiple server's in the bar waiting on tables and taking orders. However, we were unable to flag a server down to get our order taken. After approx. 35 minutes of waiting we started waiving our hands and were still unsuccessful getting any service. After approx. another 10 minutes I started to jokingly get upset. I took my napkin and twirled it in the air like a flag and eventually caught the manager's attention (Young red headed guy). He came to the table and began to tell me his restaurant was a family business and I needed to conduct myself in that manner. I began to tell him that we had been there almost an hour and nobody had taken our order. I apologized for any actions that may have caused a problem and the manager took our order. Unbelievably, even after the manager took our order we still got no food or drinks??? One of the people in our party managed to flag a server down who told us she knew nothing about our order. We asked her to get the manager and he came back and again took our order. We managed to get our pizza that we ordered but still no drinks. Not even water. We ate the pizza and were very upset at this point and wanted to leave. When I attempted to tab out the pizza was on my check as well as 4 drinks I never got. I again twirled my napkin in the air, since this seemed to get the manager's attention. When the manager came back to our table I explained that we got the pizza and ate it but never got the drinks. I didn't feel I should have to pay for them. The manager then took the check and came back after a while and the pizza was removed but the drinks I never got were still on the check. At this point I just wanted to get out of the restaurant and didn't care what it cost me. So, I paid the check with no further question and left. Later I found out from a business colleague that the pizza wound up on his check???? I think overall this is a good restaurant but I was so upset with the management this particular night I will probably never go back again. I really don't know what they could have done worse than charging people for things they never received. I do not recommend this location but I have had good luck with other locations in Addison, and Dallas Area.
Pros: Food wasn't bad but wasn't great
Cons: Service and management were non-exhistant
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