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Businiess name:
Carters Saab Services
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Review by:
citysearch c.
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Review content:
Tom is a pleasant guy.
He's a self confessed Saab expert - thats what you pay for.
We are a one car family, we needed the car back ASAP.
Tom took it in and fixed the probelm - the car wasn't going at all - it needed an Direct Ignition cassette.
It took Tom 4 hrs to figure this out. An expert.
It then took 2 hrs to fit it.
He then cleaned the sludge out of the engine. Another 8 hrs. no parts.
He then checked the breaks. Another 4 hrs. No parts
So I got the bill over the phone and paid it so my wife could collect the car and we could resume our life. I then checked the invoice and had nothing but questions and frustration at what seemed like a huge rip off. He had the car for 24hrs - 12 noon til 12 noon. He charged us for labor at $100/hr x 18hrs and yet he had actually only fitted one part. Where had the rest of my savings gone?
Seems like a nice guy. Out for himself though.
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