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Businiess name:
Cafe Bizou-Sherman Oaks
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Review by:
citysearch c.
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Review content:
My boyfriend and I had a lovely dinner. We ordered appetizers, salad, entrees, desserts, and drinks. Overall, everything was really good. He paid the check with his debit card, and I left a generous cash tip. A few days later when my bf noticed that his card was overcharged, he called the manager. Apparently, the manager authorized the waitress to charge a higher amount because we ""didn't"" leave a tip. We positively left cash on the check book, but even if we hadn't, the manager has no right to charge an amount in excess of what an account holder authorizes. Gratuity is optional, and I cannot believe restaurant policy allows management to override a guest's signed credit slip. What a shameful disappointment! We will never go back.
Pros: Affordable
Cons: Horrible Customer Service
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