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Review content:
Absolutely APHALLING work. Do NOT go here if you truly care for your pet.
This Veterinarian does cheap, sloppy work. Our newly adopted dog will have been under general anesthesia three times for something that should have been done correctly on his first appointment.
We adopted our dog from a rescue organization when we visited a local pet supply store. When we got him home, we discovered a mass in his side about the size of a golf ball. We have a regular Veterinarian that we see, but we called the rescue organization because they would cover the health costs up to a certain amount of time. They advised us to go to Vista Pet Clinic.
To make things easier on the dog, we wanted the mass and the neutering done at the same time. We requested the following: ""Take out this mass and send it off to see what it is,"" figuring that it was the perfect time with the dog under general anesthesia anyway.
When we picked him up, not only did we find he had not taken it out, he didn't even attempt to get a sample. He said he palpated it (felt it with his fingers) and told my husband, ""It's probably just a fatty mass. Don't worry about it."" My Husband was furious that his request was so completely ignored.
Two months later the mass was an enlarged, inflamed abscess that obviously had to come out. We took him to our regular Veterinarian for immediate help and medication and to get a second opinion and an estimate on the surgery.
Against our better judgment, we went back to Vista for the removal of the mass, because Vista's estimate was significantly cheaper. BIG MISTAKE.
Our dog had the surgery and my husband brought him home. The next day, I looked at the wound, which is sizable, and saw there was a lot of swelling and no drainage tube.
The ""Vet"" had FORGOTTEN to put in a drainage tube! This is a BASIC step, people! Not only that, but instead of using single sutures, he used one big, long thread and closed the wound with what looked like a whip-stitch. A SLOPPY whip stitch. This stitch is NON-STANDARD for this large of a wound.
Because he forgot to put in a drainage tube, and so sloppily closed the wound, our options are now to:
1) Have the wound completely re-opened and re-stitched correctly with a tube in it, or
2) MANUALLY EXPRESS the wound three-four times a day through the hole he left with the sloppy closure.
The first option requires a THIRD trip under general anesthesia, and the latter requires us to manually palpate and extremely sore area on our poor dog.
God help us if the surgery on the inside is as sloppy as the rest of this work indicates. There are blood vessels in this area of the canine body that supply vital organs. We can only wait and see now.
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