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Businiess name:
Van Cleve Collection
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Review by:
citysearch c.
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Review content:
Do not order any dress from this shop. Overpriced and dishonest service. I ordered a bridesmaid dress from Van Cleve back in March. I usually take a size 8 but know that when it comes to these types of dresses a 10 is a perfect fit. So when I went in to get measured, I specifically requested a size 10. When the dress arrived I was surprised to find that the dress had been ordered in a size 14. Instead of admitting a mistake had been made and offering to do the alterations for free (which any good business would do), the sales consultant proceeded to try to blame me and the designer (Vera Wang) for the mistake. All they care about is money and they were looking to make some off of me with the extensive alterations that had to be made to the dress. The issue was never resolved as all employees and the owner began ignoring my phone calls and would never call me back. Not the ideal customer service. I will never shop here again and I will advise friends, family and strangers to stay away at all cost. Dishonest and greedy.
Cons: Dishonest and unethical
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