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Businiess name:
Oakwood Cleaners
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Review by:
citysearch c.
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Review content:
UPDATED REVIEW:: Received wrong dress, but.....spoke not just with the customer service manager, but the owner as well. We drove from out of state just to have my wedding dress cleaned and preserved at Oakwood Cleaners. Through a few people, we heard great things about this place, and wanted to make sure my dress was handled professionally and did not want to take our chances. My mother and I were horrified when we opened our box to find that it was not my dress! We immediately called Oakwood Cleaners and spoke with Alicia who was just as horrified as we were. Thankfully, my dress was still there. They overnighted it to us, but not before having some issues with the General Manager, Tim. He was rude and pompous and seemed to have no sense of urgency with the situation. Since the incident (Oct. 2011), we have spoken not just with Alicia, the customer service manager, but also received a personal phone call from Rhonda, the OWNER of Oakwood Cleaners. Both Alicia and Rhonda were more than pleasant to speak to and work with, and both were sympathetic to the emotional distress this situation put us through. After speaking with them, the situation has been completely resolved and we are pleased to have MY dress home! The quality of work performed is amazing! Just a tip if you do choose Oakwood Cleaners: It is their policy that the box be opened in front of you before you take it home. Make sure this is done! Unfortunately the customer service rep who walked our box to the car did not follow procedure. She is no longer with the company
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