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Businiess name:
Oakwood Cleaners
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Review by:
citysearch c.
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Review content:
Billed by the owner as being in the same league as top cleaners in Manhattan, LA, and DC - cleaners I have used all my life - this cleaner is certainly not up to the standards he claims to maintain, and charges as if he were. Multiple times trousers and the linings of very expensive designer garments were pressed incorrectly, and after the second time I took time to speak personally to the owner about this, when yet another garment had been returned for re-pressing, I was told my instructions had not been followed as his staff had informed him it ""did not matter as the linings would not show when worn"". Setting aside the fact this is incorrect (as this depends upon the type and cut of garment and the body shape of the wearer), I do not expect to be told my polite request to fix sloppy work has been ignored and it will be three more days before it can be fixed - and then, when I went five days later to pick up the garment, it still had not been done. ""It does not need to be done correctly"" is not a response I have ever received at the cleaners the owner claims as his peers - the response to fewer complaints in 30 years than three months at those establishments has always been ""we apologise madam, will it be inconvenient if we deliver it this evening, or would you prefer to wait or return in 20 minutes?""; indeed, I get better service in Nashville at Heritage Cleaners to which I take my tee shirts, no appreciable difference in cleaning, and they do not charge Manhattan prices. Having been assured several months ago by the owner at Oakwood I would never have to send my fine garments FedEx to Manhattan again, I can assure you I have resumed that practice. Do not waste your time or money here
Cons: Poor Service, Not as Advertised, Horrid Customer Service
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