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Businiess name:
La Rosa Del Monte Express
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Review by:
citysearch c.
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Review content:
I used La Rosa del Monte for my move from New York to Orlando, FL. It cost me $1800 to move a studio apartment including $1000 of insurance. PLUS HEADACHES AND ARGUMENTS with the Staff. 4 boxes with all kitchen items: plates, cups, a whole set of wine glasses, vases, even a blender! completely broken! and the boxes packed by them, two lamps completely broken, my white brand new sofa scratch and ripped (despite of telling them a million times to be careful!); my dining table chipped, an expensive painting, broken. and after unpacking I noticed I am missing at least one box, with all my bed linens... It has taken 3 months with no resolution. Genaro from the NEW York office a gentleman, he tried to help and ensure I receive the best service. forward all information to the Orlando office and to this date I DONT KNOW WHO THE MANAGER IS BECAUSE he is not facing me. Instead, only the employees with no authority to make decisions are the ones assisting. To make matters worst, they send me a ""CLAIM RELEASE"" for a total of $40.!!!! THIS IS AN INSULT!!!! I paid insurance for $1,000 and they are offering me $40.!!! this is a disgrace!! SOMEONE NEEDS TO CONTACT ME AS SOON AS POSSIBLE FROM THAT COMPANY. SOMEONE THAT IS ABLE TO MAKE DECISIONS. THE LEAST I EXPECT IS RESPECT. EVEN THOUGH TIME HAS PASSED, I AM NOT LETTING THIS GO..... I held back from posting anything negative for all these months waiting for a resolution but nothing has happened. I called just now and all i receive is an attitude as if I owe them anything. YOU OWE ME $1,000. AND I EXPECT TO RECEIVE IT.
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