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Businiess name:
Core Logic Valuation Svc
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Review by:
citysearch c.
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Review content:
One of the worst appraisal companies that I have worked with!!!!
We were recently trying to buy a short sale home with all docs completed except for the appraisal from Core Logic. The company did not have anyone come out for almost a week! This was after multiple contacts with no response. Eventually when someone did come to the home, the appraisal was not submitted within the 24-hour time line as they promised. This was due to improper documentation and the the appraiser need to re-file the docs. Unfortunately, this also had a full day turn around. At this point, due the week and a half turn around, we missed our closing date because of an appraisal that takes 48 hours to complete!!!! This incurred not only the appraisal costs but a full 30days of interest since we pushed into a new month. Luckily we were able to get an extension from the selling bank otherwise the deal would have been dead due to Core Logic's lack of efficiency and sloppiness.
In addition, I called customer support which was little help and much attitude. They must get a lot of calls like mine. No refund was giving (which i figured) and that's okay. What I would have appreciated was some understanding and empathy, rather than a crass, defensive attitude from a ""customer service"" rep.
Moral of this story: DO NOT USE THIS COMPANY AT ALL. And if your Bank does, God help you, 'cause Core Logic definitely won't.
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