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Businiess name:
Maggiano's Little Italy
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Review by:
citysearch c.
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Review content:
In my experience placing myself on the wait list in a restaurant is to be expected. With that understood, I am astonished at how this chain handles the reservations vs. walk in customers. My family of 3 put our names on the list at 6:30. The hostess advised it would be 30-40 mins which was fine. After an hour, I approached the hostess and asked her what was taking so long. She stated there were several 7 o'clock reservations they were waiting for. I quickly reminded her it was 7:30 and those reservations would have to be cancelled. Her reply to me was that we were the next ones on the list. So I promptly asked her what a realistic time would be if we were next and she said she couldn't say. After waiting for over an hour and watching reservations and other parties be sat before us we left. I am in the restaurant biz and the manner in which the restaurant and its host handles the wait list is astonishing. I won't even mention the manager because she ignored me and my complaints. I unfortunately have gift cards and will use those at other establishments unless I can redeem the cash. For the oversized portions and mediocre food this place is not worth the wait.
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