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Businiess name:
Venturas Water Store
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Review by:
citysearch c.
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Review content:
I woudl recommend you STAY AWAY!!! This store has a terrible perspective on customer service. My fiance' has had established a delivery account with them 3 years ago in her name. Unfortunately, no deliveries were ever made and with no explanation why. Upon contacting them, we were advised due to delivery charges that I would be cheaper for us to pick up water directly at the store. Because of my fiance's work schedule I have been the primary person to pick up water. The first time I attempted to pick up water, I was told it would be something like $17.00 for 10 gallons. Even though we brought in our own bottles (purchased at the store). After a conversation with the attendant, we were only charged $4.80 for the two 5-gallon bottles. Going forward every few months (there are only two of us using the supply), I would go for refills. Several times during this period over the last 3 years, had to remind the attendant (not always the same person....one even admitted to me that he didn't know what he was doing) that we had an account, and then we'd be charged the $4.80. Today, I attempted to refill our bottles, and the attendant was prepared to charge me well over that amount. When I pointed out that it had always been $4.80, he said it could not be. I pointed out our 'delivery account' to which he then said it (apparently their 'program') didn't work that way. I pointed out that it had indeed worked that way for the 3 years I've been picking water up at this store. Then he verified that we did indeed have a delivery account and asked if we wanted delivery. I pointed out that she had the account for over 3 years and no deliveries had ever been made. I pointed out that I had experienced this process repeatedly to which he replied 'I highly doubt that!"". I don't like to be called a liar and I damned sure won't pay someone for the privilege of doing so and stated so, especially in front of his other unfortunate customers witnessing the discussion. He did give me the $4.80 charge, but said that it they didn't operate on a 'pay as you go' basis, rather that they require a relatively large pre-paid balance (to use our money in the meantime) which had never been conveyed to us before. I asked him if he had a written outline of the program that I might discuss with my fianc' he relied 'No, and I don't have time for this'. I must say, for a business so dependent on customer service it is shocking that no customer service has ever been taught in this business. I highly recommend that people find another source for their water until this business changes hands.
Pros: It's water.
Cons: Customer service here is completely lacking!
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