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Businiess name:
Stephanie's Bridal & Formal
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Review by:
citysearch c.
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Review content:
I took my 8 year old daughter to Stephanie's Bridal for her first communion dress and was looking forward to a wonderful experience while searching for a special dress. We ended up being extremely disappointed with the service. What saddened me the most was I purchased my wedding dress at Stephanie's over 25 years ago and was looking to continue the tradition of dresses with my daughter, such as sweet sixteen, jr. prom, prom etc. The bridal representive was not helpful nor wanted to be helpful or supportive. The representive was involved with another party more so than my daughter who had a scheduled appointment. While my daughter was in a dress and looking in the mirror she was inappropriately asked to step down from the mirror for the ""other"" party----mind you there were two mirrors and my daughter was looking in the smaller mirror. I was appalled when the bridal representive spoke to her in that manner. At that point, I immediately informed the representive that my daughter should be treated no differently than the other party, if anything, my daughter would be a future customer, not a one time bridal party event. Bottom line, this ""now"" ex-customer was very sadded with the outcome and extremely disappointed. We purchased a $300.00 first communion dress and veil in near by Reading PA and received excellent care.
Cons: poor customer service
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