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Businiess name:
Mike & Pancho's Auto
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Review by:
citysearch c.
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Review content:
If you like being told your car will be ready by the end of the day...every day for an entire week, these are the guys for you.
We all know that auto repair takes time, but I guess Mike and Poncho like to have their customers believe they are getting their car back when its really not going to be ready for another week. I have taken my car to them twice and it has been the same story.
This time I was originally told the completion would be wednesday. Its Monday and they still have yet to finish. When I arrived to pick up my car on Saturday after being told it was ready, of course they had mistaken my car for another...real professional don't you think? Being as amicable as possible I asked Pancho himself if he could stop telling me it will be done when he knows it won't. He didn't like this whatsoever. The situation immediately became very hostile as he rambled aggressively - to the point I could not understand him and then stormed off. Somewhere in his response I heard him say it would be done that afternoon (saturday) and definitely no later than sunday.
Now its monday and I called to hear that it would need another 2 hours because the battery needs to charge????? I'm not quite buying it.
Did I mention I live in San Diego....45 minutes away. I am a full time student who works two jobs and I have struggle to find rides to Vista 3 times, not to mention to everywhere else...all because Pancho will not be honest with the status of my car. Is it ready? is it going to run, or am I going to have to take it back in in a month? If you go to Mike and Panchos its in your best interest not to ask these questions unless you want an angry man in your face. And if my car needs to go back into the shop, it WILL NOT be coming here.
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