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Businiess name:
Wentworth Plumbing
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Review by:
citysearch c.
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Review content:
i didnt have hot water so i called these guys out to check it. although they were quick to come, im wondering about their business practices. the service man got out of the truck, walked over to my water heater and immediately said it was both elements and the thermostat that needed to be replaced without even opening up the unit. he quoted me over $300. i said that was outrageous and that i didnt want that overpriced service. but heres the catch, they charge you $39 just for driving out to your house to give you a quote, even if they dont even touch anything. i guess its my fault since i did call them and asked about how much over the phone-which they keep saying we have to send someone out for that. be aware of this kind of service. so after he ripped my $39 off, i had to call another guy who only charged me $75 for replacing the top element and adjusting the temp and said that the bottom and thermostat was working. im not sure about what ""good"" business practice is, but its definitely not this. i would have gave one star but since they were fast to come, i gave them 2 for that reason only.
Pros: nice customer service, quick response
Cons: overpriced, $39charge w/wo work done
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