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Businiess name:
Fiesta Mariachi
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Review by:
citysearch c.
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Review content:
This review is for Fiesta Mariachi which is where Hoggy's used to be. I used to be a repeat customer until my experience last Saturday night. I placed a 'to go' order - 3 chicken soft tacos, a side of rice and a side of beans. Not too difficult, right? Apparently it was for the airhead hostess. So I walk in, give her my name, and she says it'll be $8.85. I paid with my card as I didn't have any cash. I had to wait for my order. When it was finally ready, I checked it and they had given me hard tacos instead of soft. So I told her I had ordered soft tacos. The other girl searched for the ticket - as if she didn't believe me. Then the girl that took my order admitted that it was her fault and she had entered it in wrong. So I'm sitting there waiting for my food (again) when the girl who screwed up my order was like, 'I'll need your credit card again.' I'm like, 'Why?' She's like, 'The cost for the soft tacos is different so I'm going to need to charge it again.' I was like, 'Is it more or less?' The other girl said less. Then she was like, 'It'll be $10.45.' I'm like, okay (genius) that's more. I said, So, let me get this straight. You screwed up my order and I'm being inconvenienced and now you want to charge me more? She said 'Yes'. I said, 'It's less than $2, don't you think you should eat the charge considering I'm inconvenienced and now you want to inconvenience me further by charging my card twice?' So she went and got the manager who came out and said 'Even though we screwed up your order, we have to charge you the correct amount.' That was 2 days ago and here I am with 2 charges on my account and still waiting for the credit. Their food is not worth the horrible customer service. In addition, everytime I eat their food, my throat gets dry and I feel dehydrated. I'll never go back. I recommend Baja Sol by the Lennox. Their food tastes better, they have a salsa bar and good service!
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