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Businiess name:
Petit Robert Bistro
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Review by:
citysearch c.
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Review content:
It was the WORST experience we have ever had at a restaurant ? and we eat out a lot. At 9:50pm the manager came by to tell me that they were sold out of sole (I ordered the sole over 40 minutes ago). My husband and daughter had just been served their meals. The wine was half gone. She offered to make the dish with scallops (I do not eat scallops), salmon (I do not eat salmon) or halibut (I declined). Then she got snippy with me and said: ?You only eat sole??. What business is it of hers what kind of fish I eat? I ordered sole meunier and that is what I expected to get. Had they come back within a few minutes of my order and said they were sold out I would have been disappointed, but I would have ordered something else. To come back over 40 minutes after I placed my order and tell me I am out of luck and then give me attitude is totally out of order. My husband and daughter were enjoying their meals and I was hungry, tired (it was 10pm by now) and annoyed, and she was sassing me! I asked to see the menu and she brought it right away. Then she said: ?Whatever you want we will make it fast for you.?. I explained to her that I was not interested in fast food, to please take their time and make it right, I had waited this long and I wanted a good meal. I ordered the half chicken with some trepidation (you can?t cook a half chicken fast, unless you are trying to poison someone). She assured me it would be good. Everything on their menu takes time to cook. It is a French restaurant; that is the point, it takes time to cook the food properly. My chicken came out in about 10 minutes and it was dry and tasted like cardboard. I like my chicken moist and juicy (who doesn?t)? I got the impression that they either took the acetylene torch that they use to make the Cr?me Brule crispy and fast cooked (and in the process dried it out) the chicken, or it had been sitting under the lights for too long and had been destined as a staff meal after closing. I called her over and said that it was unacceptable. She again copped an attitude with me and I told her she was a bitch. Then she started crying and told me: ?You have ruined my evening!?. She then stomped off. The waiter was hiding in the kitchen. I have never had such poor service and seen such childish behavior in a manager in my life. I was wronged twice and this is how they behave! The owner was in the restaurant and he never came over to see if he could make things right. By now my husband and daughter were done eating. We asked for the check. They did not credit us for anything. I called her over again and she grabbed the check from me said it was all on the house and told us to get out! We still had a ? of an $85 bottle of wine that we intended to finish, so we sat there and finished it. As we did so, we observed several other patrons in a large party next to us complaining about the poor service and the mediocre food. Then several of the wait staff walked by shooting us dirty looks. By the way, our waiter came by and said that the manager is a bitch and is very unprofessional, and he hates working for her. I will never set foot in this place again, and I suggest everyone else avoid it like the plague. We eat out often, we are pleasant people, we order expensive wine and tip generously, and all we wanted was good food, good service and a nice night out. The only French food I had last night was the Stouffer?s French bread pizza I cooked when we got home at 11pm. This was the worst restaurant experience I have had in over 30 years of eating out. STAY AWAY from this place!
Pros: Non
Cons: Very, Very Poor Service
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