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Businiess name:
Cincinnati Bell Wireless Llc
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Review by:
citysearch c.
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Review content:
I do not recommend Cincinnati Bell Wireless' service to anyone. I've been with them for four months and have had nothing but problems. I liked the idea of no contracts. I just bought my second new Motorola phone. I have numerous dropped calls day and night, poor reception and many dead zones (throughout Cincinnati), bad voice quality (like I'm in a tunnel echoing), busy network messages, and I rarely receive text messages people send me. Not only this, but I was out of town three weeks ago, and was charged roaming fees on my next bill when my plan said there wouldn't be any. I call their customer service line from my phone by dialing 611 and have to wait for 18 minutes before a customer rep comes on. When they come on, they told me that the problems were caused by my phone. Hmmmm.... two phones with the same problem? I think not. Plus, I've talked to many other people who are having the same problems with them. It's their poorly managed network, not the phone. They refuse to spend or invest any money in upgrading their GSM network. Plus, their regional coverage area is small and needs to be expanded. I would highly recommend Verizon Wireless. If Cincinnati Bell Wireless doesn't fix or upgrade their network, they won't be around much longer.
Pros: No contracts, I can't think of any others
Cons: Dropped calls, busy network messages, poor voice quality, roaming charges, poor customer service
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