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Businiess name:
Mb Bride & Special Occasion
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Review by:
citysearch c.
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Review content:
Similar to the other reviews the experience started off great - I'm the mother of the bride so I'm writing the review from how I have seen the ""sale"" unfold. When we arrived (there were just three of us, me and my two daughters) we were assigned to work with Lisa. She was helpful and very attentive, etc. Like the other review, the manager and even someone who does alterations stopped down to see my daughter when she made her final selection and everyone seemed so helpful and caring. We left feeling good about the day. My daughter ordered the dress that same day (which was sometime in August I believe) for a June wedding. Come December we still had not heard back on delivery confirmation so my daughter called and was told ""oh yes, your dress has been here - we have a note we called you"" - well with cell phones these days it's pretty hard to not see a call placed to you, so we'll let that one go. We went back in December because my daughter needed assurance that they had indeed ordered the correct dress. On our second visit, we had to try to get their attn. Lisa was there but was really less interested in helping - she hung the dress up, said she'd be right back, and disappeared for a good 30 minutes or so. We left that appointment feeling like ""wow, they have our money, so basically they don't care anymore""... both me and my daughter (the bride) both said this as we were walking to the car. Unfortunately we also ordered the Bridesmaids dresses there - all of the girls are from out of town except for one, so I called about a month ago and they have a phone number on the receipt that you call to leave your name, brides name, receipt conf # or something similar and someone is ""supposed"" to get back to you - No one returns the call even to give you any indication of if the order is on time, running behind, there on site, etc. My daughter called today - Dresses were ordered by all in January, it's now almost mid April and at first there was no response - so my daughter called back - the person she spoke with was less than courteous or helpful. This overall rating is low because they do a terrible job at customer service after the sale and I cannot figure out why since it seems to be a small town shop - you would want to believe that they actually care about their reputation. ??
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