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Businiess name:
Drs Bonded Collection Sys
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Review by:
citysearch c.
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Review content:
After my latest unfortunate issue (car impounded)....the payment that I set up with Fairway Capital Recovery formerly known as Drs Bonded Collection System was declined.My phone was also in default because of this but when I got my phone turned back on one of the calls I received was from them. The lady was upset because my payment declined as if I literally owed her this money. She said ""look you're not going to pay because I set this payment up on the 16th and it declined"".....WTF!!?? I had no intentions on not having enough for this small amount ($166). When I called back to the manager/supervisor JASON (probably not a manager) came on the phone and I explained that maybe the employees shouldn't so rude to people and I didn't want to get her fired or anything just for the management can focus on straightening out the attitudes. However, Jason ""the manager"" pretty much agreed with her and said that they are ""NOT IN CUSTOMER SERVICE""....so they can speak to people how they want to.I feel that when people are not rude to them and are willing to make payments these people should not be rude to them. Being rude only makes matters worse. I have the money now but I REFUSE to pay through them....It's the principle here, If I give respect, I would appreciate it be reciprocated.
I WANT THEM SHUT DOWN!!!!! Anyone that has to speak with other people should know to be respectful...I'm not even saying be sorry for people or anything...JUST RESPECTFUL!!
FURTHERMORE, it is not their money but they act like I robbed them and now I need to pay it back..Just irritated to the MAX with them. Something needs to be done
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