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Businiess name:
Riccardo's Ristorante
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Review by:
citysearch c.
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Review content:
As a former server I have plenty of insight into the ins and outs of waiting tables. I also am quite forgiving as I understand when servers get busy and overwhelmed. With this in mind I couldn't bring myself to think of enough excuses as to why the service was as bad as it was when I dined here recently. At first the service was great - we were seated and greeted promptly and informed of the featured items. Our server was very informative and knew the menu well. After the salads came it was all downhill from there. Our drinks were not delivered until we flagged down a busser and had him get them for us, twice. Then our server never came back to the table. Our food took over 40 minutes to get to the table. Our busser was outstanding - kept our waters refilled and plates cleared. He even boxed our take home items right away. Never did see our server until our table and the 3 tables next to us flagged him down asking for the check. One man was so mad he just reached right out and grabbed the server's arm to give him his credit card. The busser came over once again to offer us dessert menus but then no one came back to see if we wanted anything. We FINALLY got our check and paid. I am really surprised that no one, besides the busser of course, was helping our server. No other servers nor the owner of the restaurant were assisting this poor guy. I am sure plenty of people have a nice experience dining here but I would hesitate to return based upon what I saw.
Pros: Extensive Wine List
Cons: Way too Expensive, Parking Can Be a Nightmare, Service Needs Improvement
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