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Businiess name:
Hugo Salon
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Review by:
citysearch c.
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Review content:
I cannot recommend this place near Westfield Shopping Mall in Wheaton, MD. I had a bad experience there. It took 3 hours for color and highlights on short hair and the hair stylist only worked on me for 40 mins. Also was charged $25 extra for blow dry, which is usually included after color and highlights. Was left with my neck in the sink with conditioner on for 15 mins. No one checked on me. I was cold because heat was not turned on (outside temperatures were in the 40's and it was damp and rainy). Hair stylist, Katie, was taking a lot of customers and I also had to wait for her to shampoo someone else's hair who came after me before she took me back to blow dry. When I went to check out, they did not ask if I wanted to add tip to credit card so they had to swipe my card twice. When I asked for a receipt, I was told that they were not giving out receipts because they ""are going green."" They told me to get it on email. They have iPads, magazines, coffee, M&M's, and an ATM machine in waiting area. They don't tell you that they want you to tip in cash when you check in. I had to endure RAP music for 3 hours. When I complained, Hugo and the hairstylist were unapologetic. Hugo told me to get a sweater if I was cold and he told me he likes high energy in salon so that is why the Rap music is played. In summary, they are rude and don't care about customer service. The cut and color were okay but not great. Won't be recommending this place or going back because I believe that customer service is important still.
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