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Businiess name:
Blue Hills Fitness
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Review by:
citysearch c.
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Review content:
This afternoon, I called to cancel my membership, and was treated the worst I've ever been treated as a customer.
It was a girl who answered the phone, and she told me I had to fill out a form at the location I signed up at. When i asked why, she didn't know & proceeded to go ask her manager. Once she returned, she simply said ""because it's the gym you signed up at"". This answer didn't make much sense to me, and I proceeded to ask her again why I couldn't just fill out the form at the Canton location until she gave me horrible attitude. She said ""what's your problem"" and ""why can't you understand"". I told her this was no way to treat a customer, and she just sarcastically said ""okay thanks, but you have to cancel at your signup location"".
My boyfriend then called because he needs to cancel as well, and I listened as a third party on the phone. This time, a man answered (the manager) and my boyfriend asked him (in the same way I did originally) about cancellation. Well, he gave my boyfriend the same attitude I got & when my boyfriend finally told him about the attitude I had been given, the manager denied it & said the girl was very polite on the phone. At this point, I cut in & confronted him about how absolutely awful the gym was & how I was appalled at the way he treated his customers. I pay hundreds of dollars a year (for a crappy gym, I might add) and they feel the right to ask me ""whats my problem""??
Absolutely DO NOT sign up for this gym. I am not normally one to complain on websites or write bad reviews, but this one absolutely had to be written.
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