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Businiess name:
Thompson Plumbing, Heating & Cooling
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Review by:
citysearch c.
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Review content:
Well, I have mixed feelings about this company. We needed a new furnace in our very old, drafty home here in Clifton and we listen to the advertisements on 55KRC to give Thompson a call for our heating needs. So, we did. We had a new sales man come to our house and talk us into a larger model than we really wanted, but it did make sense, with the draftiness of our house. He was pleasant, but obviously new and desperate for a sale. We paid a pretty large sume for the furnace, but wanted it done correctly. The service men came out and were very impressive. They were kind and friendly men. However, they noticed the size of my house and the size of the furnace and said they were surprised that the guy sold me such a small furnace. I told them that is not correct, and we all decided (the service techs and myself) that the sales man either made an honest mistake (which none of us really believed) or he was trying to pull a fast one. The happy ending is that they got the right size, the size I paid for, out to my house within 30 minutes and they installed that for me. So, the installers and the service reps at the home office get five stars from me, but the slaes guy gets a big fat one. Unfortunately, that sales rep is the voice of the company... I called them and they apologized profusely and said it would be taken care of right away.
Pros: Customer Service, Installers, Handling a complaint
Cons: New, Greedy Sales Men
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