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Businiess name:
Loews Minneapolis Hotel
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Review by:
citysearch c.
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Review content:
We called at 10PM the night prior to make a reservation, none could be made until the following morning at 10AM. (despite what their phone messages state.) She mentioned the online booking but told us to follow up with a phone call the next morning. We attempted to confirm at 10AM but only got was an answering machine. An hour later, again no live person to talk to regarding reservation confirmation. A 4th call two hours later no one was yet available in reservations. This time I had to tell them either we recieved confirmation or we would be forced to go elswhere. This time they found someone. I also specifically confirmed the exact room layout and I didn't want to run into one not being available upon our arrival, she stated there would be no problems. Upon arrival, we where given our room cards and of course it was the wrong room. After going back down to the desk she stated that we had reserved the room but staff hadn't blocked the room on the computer. After a bit of fanfare and explanation of how hard it was to even make the reservation they did attempt to accomdate me by upgrading to another room that had a Spa (After trying to convince me to take another room with a slightly more limited view then my original reservation). They then offered to show me one of the other rooms for future reference after we check out our upgraded room. After doing so, we called back down to check out the other room and they stated no room was available to show us.
Pros: Decor, location, comfortable beds.
Cons: Poor staffing, Dust buildup, broken hut tub switch, dead batteries in bathroom scale, yellow water
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