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Businiess name:
Mossy Nissan Houston
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Review by:
citysearch c.
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Review content:
I was very happy with my salesperson. He worked hard to find the exact truck I wanted and I felt I got a good price. My sales experience was 5 stars.
But then I met with the business manager. I felt manipulated into purchasing an expensive extended maintenance agreement that covered too little for too short a time for too much money.
Then six days after picking up my car I found a crack in a tail light. The service dept refused to cover it saying it was rock damage. Given the location of the crack, it is hard to imagine how a rock or a shopping cart or anything else could have caused this. It was almost certainly a manufacturing defect or transportation damage.
Four suggestions. One, yes, consider Mossy for your car purchase. Two, if you will consider having them finance, make sure you know exactly what your bank would charge for the loan before you go in. Three, do not purchase any additional warantee, prepaid service, dent insurance, or anything else. Get the car, period. Four, when you pick up your car, go with a friend and inspect the car inch by inch for any damage. Go with a friend because you need somebody to examine the car who is not blinded by new-car love (or new truck love, in my case.)
Had I followed this advise I would have saved almost $1500 on a questionable warantee and $107 to replace a tail light cover.
Overall, I rate the purchase experience as five stars and the post sales experience as three stars for an average of four stars.
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