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Businiess name:
Cakes by Mom & Me LLC
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Review by:
citysearch c.
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Review content:
HORRIBLE CUSTOMER SERVICE!! My experience with this company cakes by mom and me has been the worst of a life time. I stayed on a waiting list for three months and finally when i was able to speak with someone lori the daughter was awesome she fit right in with my budget and i was pleased up until i received a confirmation email of what cake would be done for my sons bday party. There was a total of three pics sent in to see which one could be done. Two of them were bust (chest up cakes) and one was just a head of venom the black spiderman basically. she sent me an email saying she could do the spiderman ""bust"" so i assume she meant the one i sent her that had a pic of the red spiderman busting through the black spiderman kind of a good verses evil cake. well when i emailed to confirm i never received an answer back. one week before my sons party i finally am able to contact and i get the glorious pam and she was initially rude sound exhausted and over work but not the consumer fought at all. i explained to her what i thought and she didnt have any of the proper paperwork even though it was done through email and decided to charge me extra for the good verses evil. when contacting my husband to explain he called pam and she got extremely upset saying ""you people have already contacted me twice"" she said if we cant afford the extra charge then we cant afford her cakes anyway and that we were questioning her tactics and she was removing us from the list because she has too many cakes to make anyway. 1, She never wanted to make the cake any way if it was that easy to make a consumer wait three months then take them off the list. 2. i guess $130.00 was not enough money for her to waste her time on a ""childs cake"" and 3. she must have enough business that our little money didnt matter. So my question is what makes her cakes so good that people will put up with horrible customer service. Oh did i forget to mention she told me to hush and let her talk. the nerve of that lady..
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