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Businiess name:
Renew Carpet Cleaning
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Review by:
citysearch c.
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Review content:
Our experience with Renew carpet cleaning was that they had astronomical fees for stains and were not consistent in what they charged and what they later quoted. They did do a good job cleaning the carpets.
The owner, who cleaned our home, said he saw an ink stain that he could try to get it out for $30 with no guarantee. I thought it was quite expensive to try to remove an ink stain but reluctantly agreed and asked him to try. The solution and machine unfortunately made the stain worse and he was not able to get it out. It would have probably been better and cheaper if I had left it alone.
A few months later, I called and asked how much it cost to remove an ink stain. Josie replied, $10. Then, I proceeded to share that I was charged $30. She then replied that she shouldn't have said $10. She said that other companies charge much more than they do ($30). The company that is doing my carpet now charges $5 for a large ink stain.
I thought the charge of $30 for a stain was excessive and was also disappointed with the discrepancy of price and story.? Yes, I did give him permission to try to get the stain knowing the price and in hind sight, I wish I didn?t. I share my experience to help others.
Also, one of the specials on their website advertise $89.99 for four rooms. FYI?It means two rooms, a hall and a bathroom. Not four full rooms.
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