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Businiess name:
Us Express Moving System
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Review by:
citysearch c.
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Review content:
US Express Moving INSAIN MOVERS,
UTTER DECEPTION, WOW,I'm still in shock!
I was making moving inquires over the net. These people were the first to respond. They sent me an email, bright colorfull ext... They aked approx how many rooms and developed ""an estimate/quote."" Well at first they seem to be very helpfull. My move as I expressed to them was very tentative (9/3/08).
A rep, Laura, emailed me back and forth and seem very persistant. Well I expressed that I couldn't commit to anything and would like a ""free in home estimate."" Somehow, that never happened.
They obainted my credit card information, with a note in their records ""NOT TO CHARGE the card ""...untill they'd receive written or verbal authorization."" They called me on Friday, 8/22/08 at 9:00am and stated they wanted to check if it would be ok to move forward with the 'deposit charge of $200.00?"" I was so thrown off by the call, I never signed anything and I never stated that I was going to, FOR SURE, use their services for the move! I could NOT beleive they were calling so far in advance--for a deposit of commitment?!
I spoke to JOHN MILLER, he threw me off gaurd by yelling at me that I commited to this and I gave them my credit card information and a note that I would '...have them charge the card on Thursday (8/28/08) and he simply wanted to see if I could commit today?' I replied ""NO, I never commited to anything, signed nor verbal!"" He interupted and said '...well then let me tell you about our cancellation policy...you will be charged $125.00."" I told him that I NEVER authorized this and even if I did, the cancellation fee wouldn't apply according to their ""cacellation policy"" .
DO NOT INQUIRE OR USE THIS COMPANY. I am so upset that I will discuss this matter with The Better Business Bureau and suggest NOT USING THESE PEOPLE! ""Laura"", ""Ali"", ""John Miller""
WOW, is all I have to say, wow, what a morning.
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