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Businiess name:
Premier Pools & Spas
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Review by:
citysearch c.
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Review content:
wow. where do i begin? first off, all of these glowing five star reviews are obviously fake. look at the dates associated with them and the similar verbage. amazing that premier has in the last year accumulated all these great reviews after all the previously horrible reviews. this doesnt surprise me as my pool construction was a completely horrible experience. the sales person brian porter, who is apparently the owners son, lied or forgot to put some of the things we wanted on our contract. when my wife and i asked him about the missing items he re-assured us that they were included so against better judgement we proceeded anyways. we were later charged extra for these items. the pool dig and plumbing was completed and they put our equipment in the wrong place. also the pipes sticking up were crooked. then we had a failed inspection because the pool didnt have enough rebar in it. thankfully the city inspector was able to force them to put the proper amount of rebar in our pool. when it came to the decking i was dissapointed that our concrete was only three inches thick instead of 4 inches which is the industry standard. i know because i used to do concrete work when i was younger. when i told them i wanted it fixed the forman called his boss i evesdropped his conversation from my window and he told them that they needed to fix it because ""i was familiar with construction and knew that it was wrong"". they didnt want to fix it for the sake of delivering a quality product. what a joke. they day before they were supposed to pour our concrete deck no one had fixed it so i ended up going out and fixing it myself. after the pool was finished we noticed that the water level was dropping. they sent somone out who determined that the pool is leaking was at the skimmer. they said they would send someone out promptly to fix the problem and even after several phone calls that never happened. we ended up paying our pool service guy to fix it instead of premier. this company is a joke. their warrenty is meaningless. stay away from them.
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