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Businiess name:
Gerst Haus Restaurant
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Review by:
citysearch c.
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Review content:
Do. Not. Ever. Eat. Here. For some reason, I have given this place chance after chance to do better. Never again. I'm not a melodramatic guy. I'm usually really really fair. But I'd say 8 out of 10 times coming here, the service has been in the toilet. The only reason I kept coming back until now was it's where co-workers wanted to go because it was close to work, and the beer's cold and really good. Well, this past Friday night, my wife thought there was something ""sandy"" in her food. Someone joked that maybe it was glass. Well, sure enough she looks down and there's a HUGE chunk in her glass, with little splinters obviously sticking out. This somehow completely eluded the waitress. Someone had previously seen a chipped glass another night too, but we figured it was a one time thing. The waitress didn't do anything more than comp the particular beer. Well, she did offer to get the mgr, but then said she couldn't find one. Which seems to go along with several other reviews I've seen here. So there you go. My wife swallowed glass, and for compensation, no manager at all. Just a free partial beer and ""I'm really sorry."" I've been way too fair to this place, and will never make the same mistake again. Slow service is one thing. Eating glass is a whole other deal. Wow. Still can't get over that one.
Cons: the glass.
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