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Businiess name:
Gerst Haus Restaurant
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Review by:
citysearch c.
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Review content:
First time we went there the food was ok back in March of this year.The $ for what we had wasn't to bad. But the service was a -10. Slow servers you that you never see once they take your drink order for at least 10 minutes. Don't ask for an extra minute when ordering. It will turn into 10-12, it did for us both times. Never asked to refill our drinks. Never show back up even once to check in to see if you need anything else at all. Same waitress both times. This time tonight on 7-14-07 same issue. Kept notes. Here they are. Walked in at 8 pm, stood at the front counter for 2 minutes before anyone even noticed us. Sat down. 8:15 took drink orders, came right back with them. But once again water no lemon had lemon. Let her know we needed a minute to look at the menu. 8:25 she finally came back to take our order.He had the combination platter. I asked for chopped steak, medium with mashed potato's -gravy. 8:36 food arrives and I cut into my chopped steak. VERY WELL DONE. I tried to get her attention but couldn't. 8:49 she still hadn't checked in on us after getting our food. 8:50 wow she shows up! I asked how I ordered my meat and she repeated medium. I showed her it and also said I asked for mashed potato's -gravy and they were covered in it. She took the food back. Still no refills on drinks. 8:55 manager shows up, my food was comp'd. 8:57 replacement food shows up. Looks good! But instead of an 8 oz chopped steak its 2 small pieces of meat put on top of each other to look big and she took my silverware!! 9:00 can't get her attention. 9:02 husband gives me his fork, he stopped eating so I could. 9:15 she shows up and let me remind you never asked to refill drinks or how my food was and gives us the bill. I doubt if I will go back. Having older children we tend to eat out alot at a+ places. Normally our bill is around $75.00+ and a minimum of $15.00 for tip.
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