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Businiess name:
Salon Suzanne Marie
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Review by:
citysearch c.
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Review content:
I am the stylist the client is talking about and I feel her post is misleading. Her first service was a full highlight, lowlight and gloss which was $75. We were toning down some over highlighting.Her second visit included a $45 haircut. Her second visit she said liked her hair the last time but wanted to be brighter again. When her second visit was completed she said her hair looked better than the first visit. Her call to get in for a correction with her busy schedule is a understatement. She called more than a week later; I told her I could get her in that day she said ""no"" and then told me she was going on vacation the next day! I remember saying that I wished you had called me earlier so we wouldn't have this problem. She then got mad and was saying ""if I pay all this money I don't want my hair looking bad!"" I told her to calm down it wasn't that we weren't going to adjust it but; how do you fix it when the client isn't meeting you half way? My only option was to have a junior stylist, not trainee she is fully licensed do her hair. She had the exact time the client needed and could spend extra time with her. I consulted with the stylist on what to do and after the appt to ensure that it went well. The stylist informed me that this horrible mess involved her placing a few extra foils on the sides of her hair a bit closer than I had gotten. I fully accept error if more foils were needed on the sides, but to write a slanderous review that does not accurately account for the truth is wrong. This client needs to understand that communication is key to a successful visit in a salon. If she would have asked about our pricing we could itemize it for her, if she had called right away about her ""horrible"" highlights we could have adjusted it sooner.
Pros: great stylists
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