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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
Geek Squad seriously needs some better employee training. I can't stand how inexperienced and untrained the employees are at Geek Squad. I am somewhat knowledgable about the operation of computers. I unfortunately did not have the time to service my own laptop so I had Geek Squad complete the task for me. Or thats what I intended. They had it for over a week to install new ram and speed up the pc. When I got it back the anti-virus I had paid purchased from secure remote support was removed. They did install the ram but because of being out of stock on the ram I had chose I was upcharged to a more expensive ram. They did not however speed up my pc. After a frustrating converstation with the manager I was hung up on. I will never spend another dime in one of their stores after being treated like a second class citizen.
Cons: Exspensive, unprofessional, inexperienced
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