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Businiess name:
Sonnen Bmw
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Review by:
citysearch c.
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Review content:
I took my X3 2007 for service which is probably the last serves before the warranty runs out. Before I took it I found out that most BMW owners take their vehicle to an independent shop to check it out prior to taking it for their last warranty service because it is apparently a fact known to BMW owner that BMW will do it's best to leave needed work to when your warranty runs out. So the independent shop told me that I needed break pads and new routers for all four wheels and also new air filter. Being armed with this knowledge didn't sit well with Mr. Tom Smith, my service rep, he told me if the sensor light is not on then there should be nothing wrong with the breaks and questioned ""why didn't I replace or clean the air filter when I learned that"" I simply told him that I didn't want to pay for a filter that the warranty covered"". I added that if they didn't fix the break I will take it the next day to repair shop to have them do that for safety sake and charges will have to be decided in court. Mr. Smith was upset and shouted at me "" Don't threaten me"" I said you are Tom and not BMW and if stating the fact is a threat then it is. Later when I picked up the car they had replaced all four pads, front router only and the air filter. I could have gotten none of that work done had I left the decision to Mr. Tom Smith, BMW sensors and the dealers/BMW policy. To top it off, When I picked up the car I asked ""so what was wrong with the sensors"", Mr. Smith said that they were not located on the bad breaks so they didn't report the need for a break change, what a great answer. My reply to that was "" so I was right with my call for a beak job"" then he toped it off and said "" Well if you don't like the service here go somewhere else"" and I thanked him for the advice. I am not done yet however, I am going to double check on the rear router that my independent shop said needs replacement and the dealer didn't replace.
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