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Businiess name:
Elegance Limousine & Transportation Inc.
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Review by:
citysearch c.
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Review content:
So I thought of getting a limo for my daughters 9th birthday & since I hadn't used limo services since my late teens & 20's I relied on Groupon(coupon site) & bought a service from this company. Groupon has never let me down, until now. I've been a merchant & customer.
After about a month of calling & leaving messages every week or so I finally played phone tag with someone from there, in all the times I had called no one ever answered, it always went to voice mail. Finally close to the date I needed the limo someone finally answered & I tried to make a reservation, she was at church. I gave her all the info for the party she told me there would be a mandatory tip of $76 cash to the driver. I thought it was weird but I got it on a coupon so whatever. She said she would call and confirm & I never heard anything. So the week of the party I try to call & confirm to no avail. Finally the day before the party someone answers & lets me know their busy & will call me right back, again no one did. So day of party I barrow my sister Suburban(just in case). I call that morning she answers & tells me yes the driver will be there at 2pm. Whew, I was relived.
As the day went on I started to worry because of the strange experience I had making the reservation so I told the girls to wait at parent pick up & I would be there with the limo driver right after 2pm(I live 15 houses from the school). I have everything ready & I am waiting out front. Guess what the diver calls, he's gonna be late, go figure. He has a thick accent so we had a little bit of a hard time communicating but I get it a crossed that he needs to pick us all up at the school so I can go up & wait with the girls. He finally shows up, after most of kids were gone(so much for showing off).
We get in the limo & the diver is really uncomfortable with the 9 year olds. He would've hated me in my 20's. Once we finally drop off all the girls & get home he asks for the $76 cash informs me he wants $20 gratuity & since we were 10 mins over a $75 fee for overtime. Are kidding me? You were late in the 1st place. Wow! Yeah there are lots of limos out there, don't choose this one just in case.
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