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Businiess name:
Kool Nites Limousine Inc
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Review by:
citysearch c.
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Review content:
I used Kool Nites Limo for a four-hour shuttle service on Saturday, April 12 for my wedding. The service I requested and paid for (pre-paid) was for four hours on a 24-passenger minibus. According to the term of service, the bus was to pick us up at the church at 3:00 pm and drop us off at the reception in Westport at 7:00 pm. While the bus driver was very nice, he was a whopping 45 minutes late picking us up. He left two messages on my cell phone after 3:15, but I had just gotten married, and was away from my phone all day. My husband has tried calling the Kool Nites office several times to report this incident and get compensated accordingly for the lost 45 minutes of service, only to be told he will get a call back later from the manager. After a couple of months of no response to calls and e-mails, we filed an additional complaint with an outside resource. They did not reply to that either. A business that is unwilling to own up to their mistakes and accomodate their customers accordingly is not one you want to do business with. Think twice before using this service.
Pros: Nice bus driver
Cons: Everything else
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