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Businiess name:
BMW of Houston North Service Center
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Review by:
citysearch c.
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Review content:
Dropped my 2008 335i off at the dealership on 7/21/2011 due to an engine light.
Service Adviser was Allison. All went well at first. She was helpful, kind and good at communicating with me on a daily basis.
After some trouble diagnosing the problem (they replaced the engine valve cover). Hank the Service Manager takes over. He claims the oil servicing wasn't done on time ( first oil change was 2000miles overdue, and second one was overdue 3000 miles: Note the engine oil change recommendation is 15000 miles) the warranty for the engine is null. Of course Hank refuses to provide paperwork, refuses to provide and estimate. He claims the problem are the turbos wastegate actuator or the flapper valve, but that the oiling issue contributed to this failure.
Problem is the wastegate actuator is vacuum operated and not related to oil lubrication. Same for the flapper valve. After pointing this out, Hank admitted he didn't know what was actually wrong with the car, but that they would be willing to investigate further at my expense of course. No figures offered.
After some digging I saw that BMW offered the car for sale a month before I purchased it (from an independent dealer who bought it at auction) as a CPO car. When I took it in for servicing 2 months ago, I was offered the opportunity to purchase the extended warranty.
In other words, BMW was fine with offering extended warranties in March and again in May. I was even told that I could buy the warranty extension up until September of this year.
So, BMW acted in full faith of the warranty until they saw the cost go up.
DO NOT PATRONIZE THIS PLACE.
Cliff Notes: BMW Houston North is falsely denying warranties when repairs get expensive, lying to customers, refusing to document issues, and failing to diagnose problems.
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