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Businiess name:
BMW of Houston North Service Center
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Review by:
citysearch c.
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Review content:
I wish I could give them 0 stars. I don't know why I continue to come here to get my car serviced. Even if it's just a quick check, expect to wait at least an hour and a half. Currently I am waiting on an oil change that's going to take ""at least an hour"". The advisor didn't even know I was here waiting for her until 45 minutes after arriving. For a luxury car dealership, they lack customer service. You'd think for the amount of money you're paying for a vehicle that you would get treated better. I got treated better at Toyota! One time I was here, I knew the service was going to take longer, as I had spent the previous day waiting for 4 hours for a part they forgot to order, and they forgot to reserve my loaner car, so I had to wait an extra 2 hours just for that. Then, the part didn't come in on the morning shipment like it was supposed to, so I had to keep the rental car overnight and go back in the morning. That was 3 days of dealing with them. Absolutely ridiculous. Anyway, after waiting 2 hours for an oil change, I open the door to get into my car and the guy that had pulled my car around left greasy all over my door from his hands and grease shoe marks on my floor mats (I have light cream interior). So, I went back inside to tell my service advisor and she had already LEFT for the day! Really? You leave while you still have a customer??? So, I told (who I think was the manager) and he did the right thing by giving me new floor mats. That was nice. When Sandra, my advisor, called the next day, I made sure to let her know that I will never be taking my car back to that dealership ever again. I will be making the long haul out to Katy or Midtown from now on to get any work done on my car.
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