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Businiess name:
Max & Elsie's Pet Resort
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Review by:
citysearch c.
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Review content:
My family has used Max & Elsie's for a couple of years. We have a total of seven dogs that used their service. Everything was great at first, but now we will never go back. Twice now when we have shown up for our scheduled appointment they have had no record of it. They say ""oops, I see where she (the receptionist) wrote it down, but she didn't put it in the computer"". Then they refused the dog saying they were all booked and we needed to reschedule! My gf mom had taken off of work to get the dog to the groomers that day for nothing. It was their mistake, they realized it was their mistake and they offered NOTHING, but try again later. I had recommended them and now I look bad because of their service. She was smart enough to call ahead on the next appointment and it was a good thing she did because they didn't have that either! If it just happened once it would be one thing, but this exact thing also happened to my mom when she took in her two dogs. They have been using them for years and again Max & Elsie's offered no apology or help, just reschedule. Now I call to bring in my two boys and I am told they no longer to big dogs! They said they don't have tubs big enough anymore! WTF? How can a dog service not have the adequate equipment? Long story short they are mismanaged, inept, and a complete joke of a business. Save your time and hassle and find someone more competent.
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