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Businiess name:
George Meyer Tv & Stereo
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Review by:
citysearch c.
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Review content:
I sent my harman/kardon AVR to them for a simple repair (replace power supply and a $60 chip). The estimated turn around time was 7-10 business days. After two weeks I called to find out what the ETA was. Mary told me that I would be contacted the following day, by Morris, the manager. Two days later, after hearing nothing from them, I called again. Same story. In fact, I got the same exact story every day from Mary for the remainder of the 5 weeks (to the day) that they had my receiver. By week 4 I was calling every day. Mary never remembered me from one day to the next, which lead me to believe that I might not be the only irate customer calling them every day. In any case, they had my unit (as I mentioned) for 5 weeks and never once called back. When I got the unit back, it did turn on (good work George Meyer) but it now buzzes like crazy after an hour or so of activity.
Pros: This was a warranty service, so I didn't have to pay anything to be treated badly
Cons: Awefull customer service, incomplete QA
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