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Businiess name:
Rivers Total Car Care Llc
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Review by:
citysearch c.
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Review content:
I ""had"" been a customer here for a long time but I will NEVER take my cars to them again. Initially they were a really good business but over the last couple of times that I have been there I wasnt so sure till this last time I went. I had been having problems with my right passenger window and took it down to get repaired. Did not like the estimate I was told but I needed to have it reparied. The following day I called to see if my car was ready and was told it was ready. Was also told that the left side passenger window was going bad also and would I like it fixed. I told them not to mess with that window at this time. It was already costing me 423 dollars for the original repair. I got down there and paid my bill, and went out to get my car. To my great surprise I noticed the left side window was down. I got in and checked the windows. The right side window worked but when I tried the left it didnt work. Went inside to ask the guy at the desk about it and was told ""I told you that the other window was bad"". I told him I thought I told you guys not to mess with the other window. He then told me we didnt mess with that window. I then said well how in the world is it that my window wont work now. Then the same response. Then was told If I wanted them to fix the other window they would give me a discount. Really? I made a scene and told them I would never bring my cars there again if thats how they treat their loyal customers. Then one of the owners came out and told me that they would never mess with my windows and and that I shouldnt feel like I had been screwed over. I noticed that the owner had a gun holstered to his side. I guess if you screw enough people you feel like you need protection from angry customers that have been taken advantage of. So I left and went home and called Pep Boys in Knoxville. To my great surprise they fixed my other window for 276 dollars. Wow cant you believe the difference from 423 dollars that I was charged at the Rivers. Wonder how long I have been getting screwed over there. Like I said. beware if you take your car there.
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