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Businiess name:
Truck Specialties
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Review by:
citysearch c.
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Review content:
To all that would think of doing business here, think again please for you your sake. Wade Brooksby is for the most part a nice guy, definetly a salesman, but does not practice good business and suck's at customer satisfaction. I've spent a year trying to get Wade to honor his word. Excuse after excuse I got from Wade at first as why he would have to call me back. But no phone call ever came. Phone call after phone I made to Wade's Business trying to resolve the issue over the returned Bed Rug. This was to have been a simple return, because who needs a Bed Rug without a topper ? The topper that I had purchased from Wade had to be returned due to manufacturer defects. I got a full refund on the topper, but It took me over 6mths to get it. I was to have gotten a full refund on the Bed Rug to, but It's been a year now and still I do not have my refund for the Bed Rug. As of today Friday 12-09-2011 Wade Brooksby refused to take my call, he also has refused to refund my $$. Bed Rug Company told me all Wade had to do was retrurn the Bed Rug with an explanation as to why it was being returned or he could resell the item, but I should have gotten a refund. Wade wanted me to cut the brand new Bed Rug down to fit the new topper that I was thinking of ordering to avoid the returning of the Bed Rug. Why not just return this one and replace it with one that fits? Bed Rug Company stated that they would never tell a customer to cut a product down, it would void the warranty. As I said it's been a full year now dealing or rather trying to deal with Wade and getting nowhere. I can't afford to throw away $425.00, so I guess I have no choice but to pick up the Bed Rug I have no use for and see if Bed Rug will Honor the return or try to sell it myself. So before you do business with Wade know that if you have problems and need customer service help with the product or services that Wade has sold you or provided to you, be ready for along long long wait and headache. Just for the record the BBB gives this place an ""F"". Being a city counselman and a businessman, Wade should have better BBB rating, don't you think ? Guess not. Yours truly Bed Rug return.
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