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Businiess name:
Columbia Restaurant Of Clbrtn
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Review by:
citysearch c.
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Review content:
While the food is excellent, the service leaves something to be desired. When we ordered a bottle of wine with dinner we told the server we would like it with dinner (we had a before dinner drink). As our tapas were served we were told the wine would be served shortly and asked if we would like some water. We finished both tapas and still no wine...nor the water we were promised (at least 15 minutes later)! When we called the server over she was very curt to us and said ""I'm trying to get to everything"" and motioned to other tables she was trying to serve. Then our main course was served. Still, no wine. When the manager finally brought the bottle over, we told him that since we hadn't been able to enjoy it with our dinner (which begins with the tapas) we would not want to finish the bottle (there were only 2 of us) and would just like a glass. We told him what had happened and he was very apologetic. However, never did we receive an apology from the server. When the check arrived, the manager informed us that he only charged us for two glasses, even though the wine we ordered was generally not served by the glass. We told him that was fine. When we reviewed the bill we saw he charged us $35 for two glasses of wine...the bottle at regular retail is about $25 dollars. So he essentially covered his cost of goods and then some. It wasn't about the money so all we could do was laugh. I am in Orlando often and entertain clients and thought this might be a good place as an alternative to the regular steakhouse-type chains. However, the service is not professional enough. The poor service experience outshined the excellent food. I told the concierge at the hotel we were staying at not to recommend it any longer, particulary for business patrons.
Pros: Excellent local cuisine
Cons: Extremely poor customer service
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