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Businiess name:
AT&T Wireless
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Review by:
citysearch c.
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Review content:
I went in this store like a crazy person. I was so frustrated from HORRIBLE service from the apple store pasadena (1 star review to follow shortly). But despite my aura of tension I walked in and was happily greeted by JR. This guy didn't flinch, didn't patronize and just gave me the most AMAZING service ever. I hope his manager gives him a raise. Seriously.
I walked in gave a friendly hello (mind you I also came in 20 minutes before closing and the Lakers game was on) Everyone was working while keeping the place a fun friendly environment. These guys were on it.
JR asked what I needed, I gave him my horror story with the apple employees and said then I just wanted to get an iphone 4 (despite hating apple). JR took care of everything. Apple caused so many problems, he had to call the manager and handle a million problems. Not once did he sigh, give me the runaround, or get frustrated. In less than a 1/4 of the time I was at apple, he handled all my problems, fixed my account, got my new phone and dressed it in its new screen and case all while handling apple, and keeping me happily entertained!
I was seconds from not getting the iphone thanks to the worst apple experience of my life. And I hate admitting I love it... but I would not have been as happy if it wasn't for JR and the awesome Staff of AT&T Store.
This has been my second experience here and I cannot say enough about their efficiency and friendly customer service.
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