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Businiess name:
Tommy's Restaurant
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Review by:
citysearch c.
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Review content:
I have been to Tommy's on several occasions and I really enjoy the food. The Meat Loaf is one of my favorites! However, as a local to the area and frequent customer at Tommy's, I am saddened to say that the staff at Tommy's makes me embarrassed to recommend this restaurant to friends.
It isn't all of the staff. Most of the waitresses I've ever had at Tommy's were prompt to serve and pleasant to speak to. My disappointment lies with the mother of the owner. She is mostly stationed at the cash register but often makes her way into the main restaurant to insult employees, annoy customers, and just be down right rude.
In one instance an older gentlemen who is a frequent customer of the restaurant and also has dementia, forgot to bring his money to pay for his food. This gentlemen comes to Tommy's a lot and this is not the first time he's forgotten to bring payment. However, he ALWAYS comes back with the money to pay for it. Never in the many times I have encountered this man at Tommy's has he failed to pay for a meal. This woman found out he needed to make a trip home to get his money after eating and she began YELLING at him in front of the employees, customers, and everyone! Yes, YELLING. This poor old man was confused and heart broken. There are not many places someone with dementia can feel comfortable admitting that he had forgotten to bring money to pay for his meal, but for this gentlemen Tommy's had always been one. Now, that gentlemen isn't comfortable eating at Tommy's and I'm sure will never return.
I hate to say this but in all of the years I've eaten at Tommy's I had never felt this ashamed. Treating the people who keep your restaurant open like that is no way to acquire repeat business. Regardless of how good your food is.
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