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Review content:
Seems that ""someone"" who doesn't want any negative reviews about their business somehow keeps deleting my reviews on Yahoo! Locals, which should serve as another example of how dishonest this company is. I've tried post a review 3 times now on Yahoo, and all 3 have been deleted within a day or two of posting. None of the posts contained any strong language or slander, just a simple description of what transpired during my visit to this establishment. As I had written on Yahoo! Locals, my experience with this company fell FAR short of what one would expect from an honest company I took my car here with the hopes of attaining a more detailed diagnosis for an engine light and low idle speed than that which AutoZone provided me for FREE. (I typically do most of my own car work, but lack the scanning device used to connect to the car's computer to determine the on-board diagnostic, OBD, error codes indicated by an engine light turning on.) For this service, I agreed to pay Duncan Brothers $75 (which, by the way, is higher than other places). However, upon completion of their test (which only took about 15 minutes), I was told that I would need to pay them at least $100 more in order to identify and fix the problem. Apparently, the person had forgotten my conversation with him from 15 minutes earlier, when I described the purpose of my visit was ONLY for the diagnostic information I needed to fix the car ""myself."" After attempting to spark his memory, he said ""Oh, we don't give that information out to customers. That's against our policy."" I then asked why they charge $75 for a diagnosis ""report"" if no information is reported to the person paying for the report. According to him, apparently, they charge this $75 fee to assess what the additional cost will be to fix the problem. If he had said this earlier, after I had clearly described the purpose for my visit, I would have gone elsewhere. When he was holding my car keys captive, however, for doing a 15-minute inspection that, essentially, was for their purposes alone, I became angry and refused to pay. Eventually, after some arguing, he gave me the report, and I paid him the $75. Later that day, with the information listed in the report, I returned home and fixed the problem myself, which turned out to be a dirty throttle body. Someone reading this may think that this was a simple misunderstanding. It most certainly was NOT though. I clearly explained the purpose for my visit and was told that I would be given a diagnosis ""report"" costing $75 that I could use to repair the problem myself. Fortunately, I was able to avoid their ""bait-and-hook"" sales strategy, and feel compelled to warn others who may consider doing business with this company.
Pros: Quick
Cons: ""Bait-and-Hook"" sales strategy; Blatently dishonest;
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