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Review content:
Everything I am saying is the absolute truth. If this company has a problem, please contact me. I called asking if they have acuve oasis avaiable. They said YES we have it. I went in for eye check up. I thought it would fast, convenient and easy. Paid the $89 for the eye exam including contacts. The doctor kept offering me another brand. I have been wearing contacts for over 10 years, Acuvue Oasis for more than 6 yrs. I did not want another brand. This made me wonder. Finally I said, do you have Acuvue Oasis. They said, NO they do not have it in stock I would have to wait a week so they could Ok fine, lie #1. Small lie but whatever. The doctor offered me another trial and said we'll wait til my Oasis comes in. SO, these trials SUCK. they hurt. I called and he said, just wait a while because it takes a while to get use to it. NO, my eyes hurt and my vision is blurry. I want a different trial. I meet with another doctor at the same location. The doctor gives me a new trial and guess what? A completely different prescription. I told her what my prescription was and she checked the previous doctors notes and said the other doctor was OFF. SO... i use the new trials. THese hurt even MORE. I go back and meet my original doctor. He not only gives me another trial in the first prescription that he suggested and says the prescription the female doctor gave me was in accurate. WTF? Who is right then? OK. So, the counter lady who ordered my contacts told me it'll take a week to get the Acuve Oasis and they'll call me as soon as it comes in. One week later, no call. I called, and she said she couldnt find a note saying that it was ordered. SO, she'll order it. EVEN THO SHE ORDERED IT RIGHT IN FRONT OF ME! SO.. she says one more week. I give her a little more than a week and no CALL. I went in and asked her myself. She said, oh they havent had any deliveries and it takes a while because they're trials. I said, WAIT? So.. you're ordering me trials and then I'm gonna have to wait again to get the actual contacts? SHe said sorry and yes. So, another 2 weeks have passed. ANd finally I get a call saying thye have my contacts. YES finally, i got my trials. They're telling me that I have to wear my trials for a week before they can order the final pairs for me. I'm wearing them and then I get another call from the owner saying OH sorry but we have your trials here. I think?? Wait a minute.. what the hell have I been wearing? So i went to pick those trials up and they're a different prescription. The owner had no idea that i had two prescriptions. and they werent sure which was correct. GREAT right? So.. i take the other trials. SO.. now it's been about 2 months now for me to get my TRIAL pairs.. and they're comletely wrong. I went back to get my final fitting, and it's past the week, now they're telling me I have to $35 to have my contacts RE-FITTED. After ALL the shit they put me through they're telling me I have to pay $35 on top of the $89 that I paid. They said that after the week trial, I HAD to come back to get the final fitting. If I didn't I would have to pay $35. There is nothing on their site that says that. SO.. now I am DONE with Site for Sore eyes or STERLING OPTICAL. I took my glasses prescription and will start my quest to close this place down. I can not believe how bad this place is. The worst part of all of this is that the OWNER was sitting right there, not jumping in to help his associate.. I did not raise my voice, i did not start a scene. I just requested a copy of my prescription and left. The owner did not offer to help or fix the situation, NOTHING.
Cons: all of it. LIES LIES LIES
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