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Businiess name:
Guitar Center
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Review by:
citysearch c.
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Review content:
On my six year old's birthday, we took him to buy an electric guitar. We knew Portland Music had what we were looking for--a 3/4 size Fender Squire. But we got there and they were out. Oh no!! After calling around, we found out that Guitar Center had two of them, so we drove to Clackamas.
The guy who helped us (um, if you can call that ""help"") was distracted, inept and even rude. He was trying to help several customers at once and we were obviously not his highest priority. It's not like the store was super busy, and there were other sales people. Hard to say why they couldn't get us out of there quickly. We knew what we wanted. They had it. What's to take half an hour? We ended up getting a little Fender amp too because it was on sale and the warranty was great.
We were told there were five year warranties on both the guitar and the amp, and then we could buy an extended warranty for $10 that would extend it on the amp another two years.
A few days later, I was getting the paperwork and putting it where we keep our musical instrument warrantees and receipts when I realized they hadn't given us any documentation on the warranties. I called the store and spoke with our sales dude who said it was no problem, that their five year warranties were on their website and we would receive documentation in the mail within 60 days for the extended warranty. I went to their website and couldn't find the info. I called back and was told that the warranties could be found on the manufacturers website, but that the guitar warranty was only one year.
I asked to speak with the manager and got someone named Mike. He apologize profusely that their salesman made a mistake but would not offer us any remedy other than to return the guitar (which by that point our child was very attached to).
As a professional musician in Portland for 15 years, this experience is consistent with all of my experiences with Guitar Center. I would only go there as a last resort.
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