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Businiess name:
Delaware & South Towing
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Review by:
citysearch c.
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Review content:
I don't illegally park on purpose and I'm always aware of signage when I'm trying to find a spot downtown. I was parked next to a bar off St. Clair and was inside for just about 2 hours. When I came out my car and a friend's car was gone. After searching for 20 minutes I finally found a towing sign curled together on a pole at least 10 feet off the ground and hidden in the middle of a tree. There were no other signs anywhere down the block long parking lot. When I called I was given the account manager's number to file a complaint and after leaving 3 messages in a 12 hour period and not receiving a return call I decided to just go pay the fine and file a suit in small claims court. I called them before noon on a Sunday & was told that someone could meet me at the lot at 5, so I go down there at 5, wait 10 minutes & call them back because no one had shown up. When I call the dispatcher informs me that they only had one driver and he was busy on police tows so they wouldn't have a driver available to meet me until 8. A phone would've been nice so I didn't drive all the way down there and waste the time of the friend who drove me as well! So, I was told they'd call when they had a driver available to meet me. 9pm rolls around and I still hadn't heard anything, so I call them back & I'm told their driver would be ready in about 30 min. I FINALLY get a call at 10:30 that someone is headed to the lot so I get there at 11pm and I'm over the amount I owe by 50 cents and he tells me I can't have the car because they have to have the exact amount owed. Although I wasn't worried about receiving my 50 cents back, he made me go find change. I ended up driving out of there at quarter til 12. So please don't tell me they use fair business practices, which makes sense since the driver told us that business was down quite a bit. I guess they had to find a way to make money somehow. It's really no surprise they didn't show up at court.
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