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Businiess name:
Landmark Dodge Chrysler Jeep Ram
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Review by:
citysearch c.
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Review content:
First let me say that I currently own an 06 Dodge Stratus and an 07 Grand Caravan. I have purchased 2 vehicles in the last 10 years from Landmark, and tried to make it 3. My wife and I saw a sign on a Ram Quad Cab at Landmark on Noland Rd. for $18998-no asterisks or other notations. We stopped, took a test drive with salesman Bart, and decided to purchase the truck We had a ""blank check"" loan document and informed them that was how we would be purchasing it. After our offer was written and submitted to the Manager, Bart informed us that he had forgotten to tell us up front that the price did nto include ""freight"" of $1100. We asked to speak to the manager who told us that Bart had made a mistake and that's how he ran his business. He stated if we didn't like it we could leave. We informed him that we would purchase the vehicle anyway, but that we were going to let Chrysler know about the deceptive practice and he stated that he did not want our business and we should leave. He stated that the sale truck (only 1 @ this price) was meant to get traffic in and hopefully switch buyers to another vehicle. When I suggested that sounded unethical, he demanded that we leave or he would call the police. He refused to give us his business card or even his name and scolded 2 other sales people that I asked who he was. We asked for our paperwork back, which included personal info on a form Bart said they needed for identification. We then found out they ran a credit report WITHOUT OUR AUTHORIZATION. We finally asked a salesman on the lot the rude gentleman's name and he said it was Doug Fletcher. I have been a loyal Dodge customer and I understand that the dealer was not going to make much money on this transaction, but the outrageous treatment to a repeat customer who was willing to pay the full asking price on this ""bait car"" borders on insanity. I can't imagine that the Chrysler Corp. would condone or tolerate such behavior from a franchise dealer.
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